Cili88 Privacy Policy – Player Personal Data Protection

Cili88 collects various categories of personal information to provide you with a secure, seamless, and high-quality service. The information collected includes:

a) Account Registration Information

• Full name as shown on your official identification document.
• Date of birth for age verification (18 years and above).
• Active email address used for communication and account recovery.
• Mobile phone number for two-factor authentication and important notifications.
• Passwords are stored in hashed form and cannot be read by any of our staff.

b) Identity Verification (KYC) Information

• A copy of your MyKad, passport, or other valid identification document.
• Proof of residential address such as a recent bank statement or utility bill.
• A selfie or facial photo for visual identity verification purposes.
• Bank account details for payment method verification.

c) Financial Transaction Information

• Records of all deposits, withdrawals, and transactions made through the cili88 platform.
• Payment method details used, including bank name and partially masked account number.
• Betting history and gaming activity for risk analysis and compliance purposes.

d) Automated Technical Information

• IP address, browser type, operating system, and device information you use.
• Access log data including timestamps, pages visited, and session duration.
• Cookie and tracking technology information as further described in Section 5.

Every piece of information we collect is used for a clear and legitimate purpose. cili88 uses your personal data for the following purposes:

• Account Management: Creating, verifying, and managing your account, including secure login and password recovery processes.
• Transaction Processing: Processing all deposits and withdrawals accurately and securely using the payment methods you have registered.
• KYC Verification: Meeting legal requirements to verify player identity and prevent fraud and money laundering.
• Customer Support: Providing accurate and relevant assistance when you contact the cili88 support team via live chat or email.
• Platform Security: Detecting and preventing fraudulent activity, unauthorised access, and any security threats to your account.
• Essential Communications: Sending account-related notifications, transaction updates, security alerts, and changes to terms or policies.
• Service Improvements: Analysing usage patterns in aggregate to improve the overall gaming experience and platform performance.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support to players who need it.

Cili88 takes a multi-layered approach to protecting your personal data. The following security measures are in place:

• Data Encryption in Transit: All communications between your device and cili88 servers are secured using 256-bit TLS/SSL protocols, ensuring no third party can intercept or read your data in transit.
• Data Encryption at Rest: Sensitive information such as passwords, bank card numbers, and KYC documents are stored in encrypted form within our secure database.
• Strict Access Control: Only cili88 staff with a legitimate business need are granted access to player personal data, and all access is logged and monitored.
• Certified Data Centres: All data is stored in data centres with internationally certified physical and digital security, including biometric access controls and 24/7 monitoring.
• Regular Security Audits: The cili88 platform undergoes regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
• Retention Period: Your personal data is retained for as long as your account is active. After account closure, data will be kept for the minimum period required by law before being securely deleted.

Cili88 does not sell or disclose your personal data to third parties for commercial purposes. However, in certain limited and lawful circumstances, we may share your information with the following parties:

• Payment Service Providers: Required transaction information is shared with our payment processors solely to enable your deposits and withdrawals to be processed safely and accurately.
• Identity Verification Partners: Your KYC documents may be processed by trusted third-party identity verification systems to help authenticate the validity of your documents.
• Game Software Providers: The minimum technical information required is shared with third-party game providers to ensure a smooth and fair gaming experience.
• Legal Authorities: cili88 will comply with any lawful request from competent authorities, courts, or regulatory bodies with relevant jurisdiction.
• Anti-Fraud Agency: In efforts to prevent fraud and money laundering, certain information may be shared with agencies or systems related to financial crime prevention.

The cili88 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login, session management, and security. Without them, the platform cannot operate properly. You cannot disable this type of cookie.
• Performance Cookies: Helping us understand how players interact with the platform so we can make continuous improvements. Data collected is in aggregate form and does not identify any individual specifically.
• Functional Cookies: Saving your preferences such as language, display settings, and login information for your convenience in future sessions.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the cili88 platform. For more information on managing cookies, refer to your browser's help guide.

As a cili88 platform user, you have the following rights regarding your personal data. We fully respect these rights and will process every request within a reasonable timeframe:

Cili88 is an online entertainment platform strictly restricted to individuals aged 18 and above. We take child protection extremely seriously.

• Cili88 does not knowingly collect or process any personal data from individuals under the age of 18.
• If we find that a person under the age of 18 has registered an account, we will immediately close the account and delete all associated data.
• Parents or guardians who discover that their child has registered on the cili88 platform are requested to contact us immediately so that prompt action can be taken.

Cili88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or service improvements.

• The "Last Updated" date at the top of this page will be refreshed whenever amendments are made.
• For significant and material amendments, we will notify you via an in-platform notification or by email to the address registered on your account.
• Continued use of the cili88 platform after any amendments take effect will be considered your acceptance of the revised Privacy Policy.
• We recommend that you review this page regularly to stay informed about how we handle your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Live Chat: Available 24/7 directly through the cili88 platform for immediate assistance.
• Privacy Email: [email protected] — specify your email subject as "Privacy Enquiry" for faster processing.
• FAQ Page: Visit FAQ us for quick answers to general questions about privacy and account security.