Cili88 Terms and Conditions – Read Before You Play

By creating an account on cili88 or using any of our services, you confirm that:

• You have read and fully understood all terms and conditions stated in this document.
• You agree to comply with all rules and policies set by cili88 from time to time.
• You are registering of your own free will and not under any pressure, coercion, or deception by any party.
• The information you provide during registration is accurate, complete, and current at the time of registration.
• You understand that online gambling may involve financial risk, and you are fully responsible for your own playing decisions.

To meet the registration and usage requirements of the cili88 platform, you must:

• At least 18 years old at the time of registration. cili88 strictly prohibits any form of involvement by minors in gambling activities.
• Register only one (1) account only per individual. Holding more than one account is a serious violation of these terms and may result in the freezing of all related accounts along with forfeiture of balances.
• Ensuring that you are not on any self-exclusion list enforced by cili88 or any relevant authority.
• Not acting as an agent, representative, or proxy for any third party without written authorization from cili88.

The cili88 registration process is designed to protect the security of all members. During registration and the KYC (Know Your Customer) verification process, you are required to:

• Providing your full name exactly as it appears on your official identification document (MyKad or passport).
• Providing an active email address and a valid phone number for verification and communication purposes.
• Uploading a valid identification document when requested by the cili88 team during the account verification process.
• Providing proof of current residential address such as a recent bank statement or utility bill if required.
• Submitting additional documents related to the payment method used, including a photo of your bank card if required.

Cili88 reserves the right to suspend or freeze an account while the KYC process is ongoing. Any withdrawal exceeding the set limit requires completed and successful KYC verification before it can be processed. All submitted documents will be kept confidential and used solely for identity verification purposes.

Cili88 provides a range of payment methods suited for players in Malaysia, including local bank transfers, e-wallets, and other digital payment options.

• Minimum and maximum deposit limits are subject to the selected payment method and may change from time to time.
• All deposits must be made using a bank account or payment method registered in your own name only. Third-party deposits are not accepted.
• Withdrawal requests will be processed within the designated timeframe. cili88 is not responsible for any delays caused by the player's financial institution.
• Cili88 reserves the right to request additional documents before approving any withdrawal to ensure transaction security.
• Withdrawals to a bank account different from the deposit account are not permitted unless written authorization has been granted by cili88.
• Any suspicious activity or signs of money laundering will be reported to the relevant authorities.

Cili88 offers a variety of attractive bonuses and promotions for new and existing members. All bonus offers are subject to the following terms:

• Each bonus has its own wagering requirement that must be fulfilled before any withdrawal from that bonus is approved.
• The welcome bonus is only available to new members making their first deposit. Each player may claim the welcome bonus once only.
• Cili88 reserves the right to cancel credited bonuses if there is evidence of misuse, manipulation, or attempts to exploit the bonus system.
• Unused bonuses that expire within the stipulated validity period will be automatically removed from the player's account.
• Using more than one account to claim the same bonus is strictly prohibited and will result in the cancellation of all related bonuses.
• Cili88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

All games available on the cili88 platform — including slots, casino, live casino, fish shooting games, and sports betting — are subject to the following rules:

• All games use a Random Number Generator (RNG) certified by an independent third party to ensure fair and tamper-proof outcomes.
• In the event of a technical disruption, system failure, or disconnection during a game session, cili88 will endeavor to restore the game record based on available system logs.
• Cili88 is not liable for any losses arising from technical issues beyond our control, including internet disruptions on the player's end.
• Any attempt to manipulate, hack, or abuse the gaming system is strictly prohibited and may result in legal action.
• The final decision in any game dispute will be determined based on cili88's server logs, which are deemed conclusive.

Your account security is a shared responsibility between cili88 and you as a player. The following guidelines must be observed:

• You are solely responsible for keeping your password and login credentials confidential. Do not share your password with anyone.
• Use a strong and unique password for your cili88 account, and change it regularly to reduce the risk of unauthorised access.
• Contact the cili88 support team immediately if you suspect your account has been accessed by an unauthorized party.
• Cili88 will never ask for your password via email, SMS, or live chat. Be vigilant against any phishing attempts.
• Any activity carried out through your account is considered your own activity, unless you have previously reported unauthorized access to us.

The following activities are strictly prohibited on the cili88 platform and may result in account termination as well as legal action:

• Use of software, bots, automated scripts, or any technological tools to gain an unfair advantage in games.
• Player collusion in Live Casino games or other games to manipulate outcomes.
• Attempts to exploit technical errors, software bugs, or system vulnerabilities on the cili88 platform.
• Making deposit and withdrawal transactions solely to meet bonus requirements without genuine intent to play (bonus abuse).
• Use of unauthorized, fraudulent, or third-party payment methods to make deposits.
• Any form of money laundering or illegal financial activity conducted through the cili88 platform.
• Spreading false information, committing identity fraud, or engaging in any conduct that could harm the reputation or security of the cili88 platform.

Cili88 reserves the right to suspend or close any account under the following circumstances:

• Violation of any provision in these Terms and Conditions, whether intentional or unintentional.
• Failure to complete the KYC verification process within the timeframe set by cili88.
• Confirmation that a player is a minor or has registered using another person's identity information.
• Account closure requests initiated by the player, including through the self-exclusion program.
• Accounts that have been inactive beyond the period specified in cili88's inactive account policy.

If an account is closed due to a terms violation, cili88 reserves the right to forfeit any unredeemed bonus balance. Any legitimate real money balance will be returned to the player once all investigations have been completed and verified.

To the extent permitted by applicable law, cili88 is not liable for:

• Any financial losses, indirect losses, or consequential damages suffered by a player as a result of using the cili88 platform.
• Service disruptions, system delays, or any technical failures beyond the reasonable control of cili88.
• Loss of account data or information resulting from the player's own negligence, including failure to maintain account security.
• Any financial or personal decisions made by a player based on information obtained from the cili88 platform.

Cili88 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Amendments will take effect immediately upon being published on cili88.vin.

• For significant amendments, cili88 will endeavor to notify players via email or in-platform notification at least 7 days before the changes take effect.
• Continued use of the platform after an amendment takes effect constitutes acceptance of the revised terms.
• If you do not agree to the amendments, you have the right to close your account before they take effect.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the cili88 team is ready to assist you. Reach us through the following channels:

• Live Chat: Available 24/7 directly through the cili88 platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for written inquiries that require a detailed response.
• FAQ: Visit the FAQ us for answers to the most frequently asked questions.

Cili88's support team operates 24 hours a day, 7 days a week, including public holidays, to ensure assistance is always available whenever you need it.